Leopards Courier Claim Process: Lost or Damaged Shipments

Published: 2026-09-19• Last reviewed: 2026-09-19

Quick Answer

For a lost or damaged Leopards shipment, report the issue within 24 hours of identifying it and call the official helpline with the CN. Submit a written claim form with proof of value at an LCS Express Center. Declared-value insurance is optional; insured claims are typically processed within 7 to 14 business days.

Report the issue promptly

Leopards says a lost or damaged shipment should be reported within 24 hours of identifying the issue. Call the official helpline and have the consignment number ready. The CN is the reference that ties the enquiry to the shipment.

Before calling, check the latest entry on the Leopards tracking page. Read the status exactly as it appears rather than trying to translate it into a cause. This gives you a clearer record to discuss with support.

Do not wait for a general estimate to become a formal case. The 24-hour reporting instruction applies from the point at which you identify the issue. If you are a recipient, keep the sender informed because they may hold the booking record.

Written claim and proof of value

Leopards requires a written claim form with proof of value at an LCS Express Center. Keep the original booking receipt and any evidence that supports the value of the shipment. Ask the counter or helpline which materials are needed for your particular case before you submit anything.

This page does not publish an uninsured compensation limit because the verified ledger does not establish one. Do not rely on an old online amount or a claim from another customer. Ask Leopards about the terms that apply to the booking in question.

Declared-value insurance

Leopards offers declared-value shipment insurance as an optional, opt-in choice. It is not automatic. For loss or damage during transit, including theft and fire, the verified policy states that the payout is the lower of the declared value and the item's market value.

Do not publish or assume a premium percentage. The verified ledger does not confirm one. If insurance matters for a future shipment, ask Leopards about the current option before booking and keep the declaration with the shipment record.

What happens after submission

Insured claims are typically processed within 7 to 14 business days. That is the verified timeframe for insured claims, not a promise that every case will resolve in the same number of days. Ask Leopards for an update using the CN and the claim details provided at submission.

Use 021-111-300-786 for the official helpline, or contact customerservice@leopardscourier.com for a written support enquiry. Keep copies of what you submit and record the date on which the issue was first reported.